Version 6.1 Updated 15 June 2015

1.Scope and Purpose

A. This Agreement is the Service Provision and/or Use of Service Agreement, hereafter referred to as the “Agreement”. It explains the terms of service, responsibilities, benefits, restrictions and liabilities You agree to by entering into a service arrangement with Us, or by accessing or using Our services or information provided by Us. As a user of Our website(s) or as a user of Our products and/or services, You enter into the following legally binding agreement.

B. These terms constitute the entire and only agreement and supersede all prior or contemporaneous agreements, conduct, representations, warranties and understandings.

2.Parties

A. Where this Agreement refers to “We”, “Our”, “Ours” or “Us” it is referring to Faith Computing Pty Ltd trading as Sites By Design, Our affiliates or any respective directors, officers, employees, agents, contributors, third party content providers or licensees involved in service or product provision.

B. Where this Agreement makes reference to “User”, “You”, “Your” and/or “Yourself” it is referring to any and all persons or entities using services provided via Our website or accessing services and/or products provided by Us, including business owners and their representative operators as direct or indirect result of using Our site(s) or services.

C. Where You use this site or purchase goods or services on the authority of another (e.g. Your employer) You enter this person or enterprise into this Agreement by virtue of that authority granted.

3. Meanings Intended

A. Where the term “Work” is used, it refers only to the final, deliverable service or product, and not any preliminary Work or sketches.

B. Where the term “Designer Tools” is used, it refers to the means and/or tools developed or utilized by Us in performing the services supplied, including without limitation: pre-existing and newly developed software, Web authoring tools, type fonts, and application tools.

C. Legitimate meanings are not altered or invalidated by the headings provided in the Agreement, if You misunderstand any meaning or grammatical variants do not alter the intended meaning.

4. Your Acceptance of These Terms

A. Your decision to use Our website, any service or product or make commercial enquiry of Us, indicates Your acceptance of the terms of this Agreement, whether seen or unseen, read or unread, understood or misunderstood as well as the policies mentioned in this Agreement.

B. You agree to observe and comply with any policies in place by a service provider accessed by You through Our network.

C. If You do not agree to these Terms, You should not review information or obtain services or products from Us. If there is an existing arrangement that needs to be cancelled contact Us immediately.

5. Changes To These Terms and Our Policies

A. We reserve the right to modify or remove the terms of this Agreement and Our policies at any time by posting changes online. We will make reasonable efforts to inform You of changes. Your continued use of Our services is Your indication that You agree to all changes (including those which You may have been unaware of).

6. Jurisdictions and Limitations Notified

A. Subject to any overriding conflict of laws, these terms and Your dealings with Us are governed by the laws of New South Wales. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of courts exercising jurisdiction there and to the conducting of any court proceeding within the geographical confines of Sydney, NSW

B. Any provision that is prohibited or unenforceable in any jurisdiction will be ineffective in that jurisdiction to the extent of the prohibition or unenforceability. That will not invalidate the remaining terms nor affect the validity or enforceability of that provision in any other jurisdiction.

C. We do not warrant that the content of Our site(s) complies with the laws of Your country or jurisdiction. You accept responsibility for ensuring or confirming compliance with all laws that apply to You.

D. You are responsible for ensuring that Your use of Our services is lawful, does not infringe any third party’s rights and does not breach any standards, content requirements or codes promulgated by any relevant authority (including relevant industry codes of practice).

E. Nothing on this site constitutes an offer to provide products or services in any jurisdiction if to do so would contravene the laws of that jurisdiction.

7. Liability is Limited and Indemnities Apply

A. The disclaimers, liability limitations and indemnities within this Agreement do not exclude rights that by law may not be excluded.

B. We do not make any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with any of Our sites, content or any products or services provided by Us.

C. We retain limited liability to You. Our total liability (if any) for loss, damage or reliance shall be limited, at Our election, to re-supply, repair, replacement or supply of equivalent products, services or information, or payment of the cost of doing this.

D. You indemnify Us from all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by You or Us as a direct or indirect consequence of using or attempting to use Our information, products, services or any breach by You or Your agents of the Agreement. We are not responsible for, and expressly disclaim all liability for damages of any kind arising out of use, reference to, or reliance on any information contained within the site(s), or through use of Our products or services.

E. The limitation and terms explained herein includes (but is not restricted to) loss or damage You might suffer as a result of:

i. Reliance on the completeness, accuracy, suitability or currency of information, products or services irrespective of any verifying measures taken by Us (including third party material and advertisements).

ii. Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records.

iii. Accessing sites or servers maintained by other organisations through links on Our site(s) or services. Links are provided for convenience only. We do not endorse linked sites nor their products and services and You access them at Your own risk.

iv. The use of credit card or other financial information, failure to complete (or delay in completing) any transaction, or other loss or damage arising from any transaction made or attempted on Your site(s), Our site(s) or via Our procedures.

v. Defamatory, threatening, offensive or unlawful conduct of third parties or Our publication of any materials relating to or constituting such conduct.

vi. A result of a breach by Us of Our Privacy Policy (other than a wilful breach).

vii. The loss of existing rankings or site URL benefits or structures. Please note that while efforts will be made to maintain search engine rankings and/or the continued functionality of external links, we cannot guarantee that either existing rankings or URL links will remain the same or equivalent.

viii. Delays to results. Improvements in website performance may take place quickly but typically require two months to be evidenced.

ix. Fluctuations in website search engine ranking performance of any type, regardless of the specific services you have employed Us for. Changes to the algorithm used by search engine providers is beyond our control, and changes to penalty and other factors can result in loss of position to various degrees. At the time of implementation We exercise due care and professional awareness, however it is impossible to anticipate or control how third-party services will respond to strategies in the short term or in the longer-term.

x. Competitor performances that are a result of our services. Unless specifically stated in a trade-restriction arrangement, We do not guarantee to withhold our services from competitors (even though on principle we are usually reluctant to do so). On request, usually for additional fees, and for a limited time, we may provide exclusivity limitations to specified services, however the impacts of work already performed, or work performed after the agreement period ends may impact on competitor performances.

8. Opinions Given and Variability of Suitability

A. Opinions expressed on or off site are at times those of relevant contributors. We do not necessarily share those opinions.

B. Where observations or commentary are offered, individual application and relevance may vary significantly dependant upon any particular individual’s circumstances. When You require specific advice for Your individual circumstances, You should consult an expert disclosing all relevant matters. We endeavour to assist in areas where We have expertise, but do not accept responsibility for commentaries made beyond those required of Us by law and not excludable under the law within Our jurisdiction and this Agreement. Website, as well as other service and product consultations can cover a broad range of business and related topics and You are responsible for evaluating and acting upon any consultations received.

C. We make no representations as to currentness, suitability, accuracy, validity or completeness of any information and will not be liable for omissions, errors or delays in this information or any injuries, losses or damages arising from its use or display.

9. Warranties and Exclusion of Implied Warranties

A. To the maximum extent permitted by law, we exclude all warranties by Us that otherwise would be implied in any transactions for the supply by Us of Our site(s), information, products or services (including warranties of satisfactory quality, merchantability and fitness for purpose). All warranties and guarantees offered are expressly as stated and limited to that clearly stated therein.

B. All warranties and guarantees are offered strictly to those services named within the text of the warranties and/or guarantee and under the terms and provisions stated. There is no implied extension of the warranties and guarantees of one service or product applying to another product or service.

10. Monitoring of and Responses to Non-Compliance

A. We reserve the right to monitor Your compliance with this Agreement by any means and to take action if we deem it necessary.

B. We reserve the right to determine whether Your actions are a breach of any of these terms.

C. We reserve the right to act on any complaint received and will cooperate and assist fully with law enforcement agencies if required.

D. We will report breaches of this policy to appropriate law enforcement agencies where deemed appropriate.

E. We reserve the right to charge fees for problems caused by breaches of this Policy. These charges will be equal to any resulting cost incurred by Us, as calculated by Us and explained to You in writing. You will receive an invoice, with terms of 14 days, payable via Our usual payment facility and method.

11. Continuity of Services, Conditions and Product Availability

A. We do not warrant that We will continue to make Our site(s), services or products available. We reserve the right at any time to stop providing services, to impose or alter fees and/or use alternative products and or services. You should make sure You are aware of the price of any service before You purchase it.

B. We reserve the right at any time to alter information, products or services in such a way as to change the equipment needed by You to access or use the site or any part of it.

12. Use of Subscription and Registered User Services

A. We may offer services not available to non-registered users. Any terms and conditions attaching to the use of such a service are in addition to these terms.

B. If You are a registered user or subscriber to this site or any of Our products or services, You acknowledge and agree that:

i. You are solely responsible for protection and confidentiality of any password or user ID that may be issued to or subscribed for by You from time to time (“Password”);

ii. You will not reveal (or cause to be revealed through any act or omission) Your Password to any other person;

iii. You will immediately notify Us if Your Password is lost or becomes known to any other person;

iv. You are solely responsible for all access to and use of this site via Your Password, whether such access or use is by You or any other person; and

v. Any information You provide to Us for posting or inclusion in Our online forums, at any time, becomes Our property.

C. Where a registered user or subscriber services is for one user only, You will not let any other person use Your Password or any registered user or subscriber services.

D. We may cancel or discontinue Your use of or access to any subscriber service without liability to refund any fees paid in advance for future services if You have breached these terms.

13. Unacceptable Use of Resources

A. You must not use, attempt to use, or allow use of Our website, services, products or associated personnel (including staff, agents and contractors) in a way that:

i. Contravenes Commonwealth and/or State laws or is misleading, deceptive or promotes an illegal activity.

ii. Supports a cause, industry, enterprise, individual or practice that is harmful to children, their healthy development or parental rights.

iii. Causes unethical, obscene, defamatory, offensive or abusive material to be made known or available.

iv. Contravenes, restricts, endangers the good name of or unfairly impedes Our commercial well-being or reputation.

v. Uses server or other resources such that Our servers, network, or other resources are burdened in a way that other users or Our services in general suffer unfairly. This includes any services described as ‘unlimited’.

vi. Facilitates high output emailing; for these purposes We consider more than 100 emails per hour per domain name to be high output emailing action.

vii. Has a spamming effect. This includes messages that are indiscriminate, unsolicited, unwanted, inappropriate, commercial advertising en-masse, adversely impacting on a computer, network or other parties data, accessing anyone else’s system, empowering to third parties to do similar, or that seeks to hide or obscure You as the source of a message or action.

viii. Exploits Our Information Technology or services for the purpose of activities not directly and implicitly related to the operation of Your website (e.g. downloading movies, excessive file transfers etc.). All such uses are unacceptable.

ix. Causes direct streaming/downloading of videos from Your site. A third party dedicated provider such as Vimeo or similar may be used.

x. Impacts negatively upon Our ability to operate.

14. Accounts and Financial Transactions

A. We operate an online and automated billing system.

B. You agree to ensure sufficient funds are available in Your nominated account to meet any account withdrawals made by Us on their scheduled due dates.

C. We reserve the right to commence billing from the commencement of services and in advance of delivery of any final Work.

D. If payment is defaulted or not received, You authorise Us to debit any outstanding funds from Your nominated account without need for notification at a future date.

E. Where another agent or enterprise is debiting funds pursuant to an arrangement entered into with Us, You also affirm the same rights and undertakings explained in this policy to them.

F. We reserve the right to suspend or terminate any website, service or account, at Our discretion, if payment is defaulted.

G. We reserve the right to on-sell or otherwise authorise a debt-collection or other authorised agency to collect any amount not paid by You.

H. We reserve the right to inform other providers of Internet, Information Technology or other credit watch monitoring services of ongoing defaults trends or payment-avoiding strategies employed where we deem it is appropriate.

I. We endeavour to work with clients who have financial difficulties to ensure actions such as those listed above do not happen. If You are having difficulties or require a payment plan please contact Us.

J. We reserve the right to issue pro-rata or full refunds, or equivalent credit notes, in appropriate circumstances, at Our own discretion. We offer such actions only in circumstances required by law, or when we determine for some reason to act beyond these requirements. You may have rights under law. Please retain proof of your agreement, e.g. your invoice, scope or quote if making enquiries regarding this.

15. Revisions, Adaptations and Versions

A. Where design, thematic, visual or any other undefined and/or non-objective matter is to be determined, We reserve the right to cease making revisions, adaptations or versions when We determine, at Our discretion, that We have reasonable and sufficiently delivered on Our service and/or product.

B. Unless specifically stated in a Scope Document, Product Description, Invoice or equivalent project/task defining agreement, the number of revisions you will be entitled to is one. Unless otherwise stated, a single revision will equate to 15 minutes of labour by the appropriate person on Our team, as determined by Us. Revisions or adaptations that are beyond or outside a project’s scope (or reasonable resource parameters as determined by Us) may be billed to You at the currently posted Update labour fee.

C. When You send Us any feedback or suggestions about this site, Our other sites or Our business, You agree that We can use and adapt any ideas, concepts, techniques, words or images contained in the feedback or suggestions for any purpose and without restriction or compensation.

16. Responding to Offers

A. Any offer of service(s) or product(s) made is subject to Your indicating agreement to the offer in a reasonable amount of time, as determined by Us. We reserve the right to revise or withdraw any offer made that is not responded to in a reasonable amount of time.

17. Rights and Limitations Pertaining to Websites and Forums

A. We do not assume any obligation to monitor or censor materials of any site hosted by Us.

B. We reserve the right to host both moderated and unmoderated forums or other web pages to which site users can post materials (“Forums”). We are not responsible for materials posted to Forums by third parties, whether or not We moderate those Forums; materials altered by Us in moderating Forums; or Our removal of, or failure to remove, all or any part of those materials.

C. These terms supplement other rights We might have, such as Our rights in relation to contributors under a Contributor’s agreement or those cited elsewhere in the Agreement. By submitting a contribution to Us for inclusion on site, You agree to be bound by any such Contributor’s agreement.

D. Subject to a separate written agreement, We may elect whether or not to make material available to others under a creative commons license. Typically, comments and forum postings will be available under a creative commons license (but this does not limit Our rights to treat other materials in the same manner).

E. We may add information to any message originated via Our site(s).

F. If We publish material submitted by any third party, the author of that content permits all other users to access, view, store or reproduce the material for their personal, non-commercial use.

G. If We publish material submitted by You, any third party, or Us and the web page indicates that the content of that page is available for dealing under a creative commons license, others are also authorised to deal with the relevant content under the terms of that license.

H. If You submit material to any of Our sites You grant, or warrant that the owner of such material has granted, to Us and Our affiliates, third party content providers and licensors a world-wide, non-exclusive, royalty free, perpetual, irrevocable, unrestricted and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such materials, or incorporate them in other works, in whole or in part; use the names and images (if any) that You submit with any such material, including names and images identifying You as the author of the material; and exploit all proprietary rights (such as copyright, trade marks and service marks) in any such material, in any form, media or technology now known or later developed, for any purpose, commercial or otherwise (including promotion of Us or Our objectives).

I. If You submit material to any of Our sites, You consent to Us and any person authorised by Us doing any or all of the above despite all moral and similar rights You may have or later acquire in respect of any such material.

J. If You submit material to any of Our sites, at Our request and expense, You will execute and deliver to Us all such instruments and take such other actions as may be requested by Us to obtain the benefit of and perfect this grant of license and consent.

K. If We publish material submitted by You for publishing, You permit all other users to access, view, store or reproduce the material for their personal, non-commercial use.

L. If You submit material to this site for publication, You permit Us, for any reason, to monitor the content of this site, including chat rooms, electronic bulletin boards, forums and other communications facilities, to determine compliance with these conditions; and edit, refuse to post or remove any material submitted by You or to You.

18. Third Party Materials and Links

A. You acknowledge that third party materials appearing on this site are not necessarily controlled or monitored by Us and that the views expressed are not necessarily Ours.

B. You acknowledge that outbound links to third party sites have materials that may change or be deleted from time to time. These are beyond Our control, are not monitored by Us, nor necessarily express views that are synonymous with Ours.

C. We do not make or infer any representations, opinions or recommendations about third party web sites or parties that may be linked to Our web sites other than those clearly stated within Our polices and this Agreement.

19. Pertaining to Content You Submit

A. Where You provide images or content for inclusion in the Work, You accept responsibility for obtaining any relevant releases or licenses required.

B. You agree to release Us, defend Us, and hold Us harmless from and against any claims, damages or liability arising from or related to the use of photographs You supply, including but not limited to any misuse, distortion, blurring, alteration, optical illusion or use in composite form, either intentionally or otherwise, that may occur or be produced in taking, processing, reduction or production of the finished product, its publication or distribution.

C. Other than Our rights to use images or information as explained elsewhere, the Work created becomes Your Intellectual property upon final payment of design and construction phases.

20. Pertaining to Work or Work elements provided by Us.

A. Images may be supplied directly by Us or under license from a third party. You agree to inform Us and seek legal release if You intend to use any such image supplied by Us for a different purpose. There may be no release or fee incurred, but You agree to check with Us to ensure Your use of the image is not in breach of a third party copyright.

B. We may use/display screenshots or reproductions of the Work created as a result of this Agreement. Display locations include (but is not limited to) Our portfolio online or elsewhere. This link may include a hyperlink to Your site. This right to display includes a moral right to display Work in the form that We created it or intended it to be prior to alterations by You.

C. Where Work is displayed (online or elsewhere), You and We agree that when asked, You must properly identify Us as the creator of produced Work. You do not have a proactive duty to display Our name together with Work, but You may not mislead others that Work was created by anyone other than Us.

D. Where Work is changed significantly by You or others, You and We agree that when asked, You must properly identify that though We were the original creator of produced Work, You or others have made changes. Again You do not have a proactive duty to explain this, but You may not seek to mislead others that the Work originally created by Us was not altered by others.

E. Ownership of preliminary Work or sketches pertaining to design is retained by Us.

F. We may incorporate certain Designer Tools into the Work. In the event Designer Tools are incorporated into the Work, We grant You a royalty-free, perpetual, worldwide, non-exclusive license to use the Designer Tools to the extent necessary to use the Work. We retain all other rights in the Designer Tools.

21. Obligations and Disclaimer Concerning Legal Copy Provided.

A. Where We provide copy for a Work in the form of a policy or term (such as, but not limited to Terms of Use, Terms of Sale or Privacy Policy) this should not be treated as legal advice. They may not have been professionally vetted or tailored to Your specific needs. All legal documents provided are only to be used as a starting point and should be changed or replaced as directed by Your relevant legal counsel.

B. You authorise Us to provide and publish in the Work such copy, in the sample form, prior to vetting by You.

C. We disclaim any liability connected to the use of such copy and recommend the use of appropriate professional legal services to vet or tailor any copy provided so that Your particular circumstances and needs are accommodated.

Let’s be real! What happens to most brochures that pass through your hands? Straight into the recycle bin? Right? To avoid being part of the ‘most’ and instead be a member of the ‘few’, you need both strategy and design shaping your promotional document.

• • Why do only a few designs win your attention?
  • Why do very few engage your interest?
  • Why do even fewer inspire action?

We can assure you it isn’t just the information, it isn’t just the graphics, it isn’t just the offer, and it almost certainly is never a fluke. There is method – and even a little creative madness – drawing you towards a goal.

Working with you, we can help craft the structure, phrases, headlines, information, graphics, offers and more that combine to become your winning brochure design.

And what is a ‘winning’ brochure? One that engages your potential customer and inspires them to act, thereby proving itself as a great investment!

We understand this.

Providing a variety of size, fold, paper stock and print quality options, we can work with you to achieve your goals.

Make contact and tell us what you’re planning. Your journey to brochure success is easy to start, painless in process, and can produce very rewarding results.

Nothing represents your company so boldly or frequently as your logo. It is your flag, your emblem, your call to arms! It is the first item viewed when people look at your website, stationary, uniforms, vehicle skinning, and all your promotional mediums. Your logo must shout loudly and evocatively to all who view it. You must get it right!

If you are at the level of the Commonwealth Bank, Nike or Woolworths, then you have a few hundred thousand dollars to invest. You have the option of creating an obscure logo or simple wording, and then advertising it extravagantly and expensively to establish brand identification. But, if you aren’t at that level, you need a different solution.

Small and medium businesses need a logo that not only looks good, but one that also communicates a message. It should say what you do, be memorable, transferable, describable …and more. It also needs to do all this instantaneously. Fonts, shapes, layouts, colours, wording, must combine to create a strong message that wins your customer’s confidence, evokes desired feelings, and leaves a memorable impression.

The difference between ordinary and effective is in the strategy. The difference between effective and exceptional is in the artistry.

We can help you experience a logo solution that delivers those differences.

In an age of pace, when so much is done online or by phone, there is still great value in creating a stunning first impression.

A beautiful and effective business card will:

• Improve your initial impact,
• Set the stage for immediate mutual respect,
• Provide a casual opening to canvas opportunities,
• Provide others with an easy way to refer you to their associates, and
• Provide a portable contact point for future sales.

Your business card says a lot about you. Don’t get it wrong and squander opportunities. Sure, there are some seriously low budget options available, but how many lost sales will that initial ‘saving’ cost you?

Usually, budget cards lack message, design and card quality. They do not impress. In fact, these cards might communicate a message that is the exact opposite of what you desire. If you want to make a professional and effective impression, we have the right solution for you.

Consider the advantages of having us design and produce your business card:

• The message and feel of your card will be in harmony with your website, generating immediate trust for visitors that access your site via your business card.
• The same designer who creates your website will create your business card.
• Cards are double sided, high resolution and on superior quality stock.
• If you want, you can buy the digital masters for printing elsewhere.
• Minor alterations (for extra staff etc.) are done without charge.
• Reprints are done at lower rates.

Talk to us about your business card needs. We’ve got a stable and growing body of satisfied clients who enjoy the benefits.

For a long time, Australian business people have frowned upon blogging. Few businesses have embraced it and usually for reasons that seemed to make sense at the time. This article will explain how you really do have something worthwhile to give and how your efforts can benefit your business. Sure, blogging is good for building your authority in Google’s eyes, but it also offers less obvious benefits.

Putting it in writing can save you time

Before we explain what Inbound Marketing is, you need to understand that a sales funnel is a diagram of how your online marketing strategy works. 

Businesses all around the world use sales funnels every day to ensure their business continues to attract more clientele – therefore growing.

Many sales funnels utilise the following action steps:

Creating content to stir Google and visitors to action

Most businesses do not have the luxury of targeting only one customer type. Neither do websites. For some visitors, a professional and trust generating appearance will be all they need. For others however, drilling down and searching for more will be their way. 

Many of these clients will quickly move on if your content does not answer their questions, motivate them or cater to the nuances of their personality type.

Poor quality copy (or wording) is an almost certain way to lose visitors. It is also a sure-fire way to lose the love of Google.

Good copy however, will convert visitors into sales leads as well as improve your search engine performance. 

This is why we have a variety of talented copy writers on team who take their job very seriously.

Both art and science

Creating content that meets the needs of Google and a diverse range of people is not easy. It is both art form and science, with most content going through 4 drafts at a minimum before the final copy is settled upon. You may also have created copy of your own and want it to be proofed and polished for effect.

We want your website to both rank and convert. To achieve these goals, quality content is key!

Taking the time to understand your business 

We invest the time to learn about your business, products, services and customers. It is also important that your content reflects your business culture, so we also ask about your objectives and preferences. The final goal is to create authoritative copy that:

• Stirs interest and desire.
• Anticipates and answers key questions.
• Reflects your business well, and
• Guides site visitors down a pathway to action.

Creating copy that Google loves 

It is important that your content is strategically written, not only to win and guide site visitors, but also to win search engine favour.  The Google algorithm is constantly being improved to better identify relevant and authoritative content.

There was a time when being ranked well was simply a matter of sandwiching key terms into both the text and headings. Those days are gone.

Nowadays, Google penalises poor grammar and punishes those who word cram in an attempt to fool its site reviews. The algorithm is even beginning to recognise relationships between concepts and terms in a way that was once inconceivable. 

Content truly is king.

One of our copy writers will work closely with you to meet these dual objectives. Your site needs great content, not only to achieve your sales goals, but also to optimise your search engine ranking. We can even proof and polish content that you’ve created yourself. 

To find out more, call 1300 959 312 or complete the contact request form at right.

Version 3  Updated 12 March 2014

1.  Where this policy makes reference to “we”, “our” or “us” it is referring to Faith Computing Pty Ltd trading as Sites By Design, our affiliates or any respective directors, officers, employees, agents, contributors, third party content providers or licensees involved in service or product provision. 


2.  We respect the privacy of users, sponsors and business partners and are committed to ensuring the protection of your information.

3.  This policy outlines the main principles of our information handling practices, so you can feel secure and confident about how we manage any personal information you entrust to us. We are bound by the Privacy Act 1988 (Cth) and its National Privacy Principles (“NPPs”).

4.  Our Privacy Policy deals with the following: collection, use and disclosure of personal information, accuracy and security of personal information collected, whether we will (or are likely to) disclose your personal information to overseas recipients and the countries where such recipients may be located, your right of access to personal information we hold about you and how you can correct this information, how you may make a complaint about the way we collect, hold, use or disclose personal information, and how we will deal with Privacy related complaints.

Collection, use and disclosure of personal information

 5. Personal Information is any information that can be used to identify you. When you visit our website or use our services , the information we collect varies depending on whether you are browsing, providing specific information about yourself or engaging in communications leading to a use of our services.

6.  We collect and hold personal information from our customers, prospective customers, prospective employees, contractors, suppliers, brokers, introducers, merchants, agents, service providers and the people who represent the businesses we deal with. Wherever possible and practical, this collection will be done in person, in a merchant’s store, over the telephone, by mail, over the internet, by e-mail or fax, or by completion of a form (such as an application form). We may also collect your personal information from a third party where it is impracticable or unreasonable for us to collect it directly from you. The type of third party who might provide information to us will vary depending on the nature of the business and interaction with you.

7.  We collect, hold, use and disclose your personal information in order to manage and administer the information, products and / or services we provide to individuals or businesses.

8.  You may be a customer, contractor, job applicant, supplier, partner or party with whom we do or have done business, or may do business with in the future.

9.  The sort of information we hold and collect might, but does not necessarily include, all of the following: you or your organisation’s legal name, you or your business and trading names, your email address and that of you or your organisation, the website address and the domain name of you or your organisation, the telephone, facsimile, postal and street addresses of you or your organisation, the subject matter of the enquiry any messages conveyed, design considerations or strategic discussions regarding your business, credit card and account information.

10.  Some parts of our website as well as the contracting of our services may ask you to provide information about yourself. The Personal Information that you provide will be used for the ordinary operation of this website or our business.

11.  We will not use your Personal Information for any purpose that is not related to the services we supply to you (or you supply to us) or for any purpose for which you would not reasonably expect us to use the information. For example, we will not sell personally identifiable information to other organisations

12.  You may interact with us anonymously or by using a pseudonym if the interaction is general in nature. However, if the interaction is specific to an account or relates to your personal information we will need to identify you before we can engage in further discussions and correspondence.

13.  You may elect not to provide us with your Personal Information. If you do this however, you may be unable to access certain parts of our website(s) or services that involve our interaction with you.

14.  Other information might be used by us to enable us to be proactive in assisting you in matters that either you or we have identified as relevant to your organisation and in particular, we may contact you to assist you in these regards. This may include, but is not limited to sending you newsletters, invitations regarding various events, direct marketing and any other specific information about our services.

15.  We may also use the information to contact you and alert you to matters that may affect your business. Or we may simply use the information to contact you to obtain your consent or authority to use the information in a particular way not mentioned here.

16.  Where Personal Information is provided by you, about someone else, you are asked to inform them that the information is being collected, the reason for its collection and how we will use it.

17.  Information defined as Sensitive under the Privacy Act is not usually collected or held by us, however  we will such information only with your consent or when permissible under Australian law and will only use this for a legitimate purpose where this is reasonably necessary.

18.  Our server does analyse traffic by collecting information about visitors such as (but not limited to) pages viewed, time spent and pages most frequently viewed. This statistic is essential to evaluating the effectiveness of our website.  You can stop or limit the operation of cookies in your browser settings, however it may restrict functionality of operations of our websites.

19.  If you chose to have a contractual or other business relationship or partnership with us, we will continue to contact you in connection with that business relationship.

20.  From time to time we may place advertisements on external websites. This may involve installing a cookie when our advertisement is viewed. The privacy policies of the websites which install the cookies should provide additional information about the use of these cookies.

21.  We may, in the ordinary course of our own operations, use the information we have collected to direct market our products and services. If you do not want your personal information to be used for direct marketing purposes please contact us so that we can action this request. This is referred to as “opting out” of direct marketing. You can “opt-out” of direct marketing by using the Contact Us section of our website.

Accuracy and security of personal information collected

22.  Access to the information collected is limited to authorised persons, employees and in some cases contractors and consultants who are all bound by contractual obligations to maintain the confidentiality and privacy of that information.

23. We will take reasonable steps to ensure your personal information is handled in accordance with the National Privacy Principles.

24.  Our website may contain links to other sites. Please be aware that we are not responsible for the privacy practices of other websites and organisations. We encourage you to read the privacy statements of each and every website that collects personally identifiable information.

25.  We are keen to maintain accurate and up-to-date records. If you think that personal information we hold about you is inaccurate, please contact us.

26.  We understand the importance of protecting the personal information. We take reasonable steps to ensure your personal information is free from misuse, interference, loss, unauthorised access or modification by securing this information, limiting access to personal information only to those that need access; and protecting our systems with appropriate technology solutions, however we accept no responsibility for the unauthorised access of Personal Information held by us, as far as permissible under law.

27.  In order for the us to best provide our products and services to our customers, from time to time, we may share personal information with related bodies corporate, as defined in the Corporations Act 2001 (Cth).

28. We may also disclose personal information to external businesses who provide various services to us. We require all of these businesses and our suppliers to comply with strict confidentiality requirements and the APPs.

29. Please be aware that the Internet itself is not a secure environment. If you send us any personal information using these technologies, it is sent at your own risk.

30. From time to time we may regard it as necessary or desirable to act outside the policy. We may do so, subject only to any statutory rights you have under the Privacy Act or other applicable legislation.

31. Whenever financially sensitive personal information is sent via our website we use high security levels to protect it. The security level of a web page can be viewed by clicking on the internet browser’s padlock or key icon.

Whether we will (or are likely to) disclose your personal information to overseas recipients and the countries where such recipients may be located

32.  We do utilize overseas service providers for some of our activities and in so doing may need to disclose personal information to those service providers when permitted to do so by the Privacy Act. Whilst it is not practicable to list every country in which such recipients are likely to be located, it is likely to include the Philippines and the United States of America.

Your right of access to personal information we hold about you and how you can correct this information

 33.  Subject to the rights of other visitors and persons whose information may be collected and aggregated with yours, you may request and we will disclose to you details of your personal information that we hold at any time and make corrections as required. Simple requests are best handled by speaking to one of our representatives while more complex requests may be better detailed in writing to ensure we fully understand and are able to respond accurately to your request. Use the ‘Contact Us’ sections of our websites for this purpose.

34.  Given our commitment to your privacy, we can request verification from you and evidence to support such a request to ensure that the person who so requests that information is the person entitled at law to receive it.

35.  If there is a reason we are unable to agree to a request for access to your personal information we will advise you of this in writing. Some examples of why we may refuse a request for access include, where providing the information may pose a threat to the health or safety of an individual or the public, may have an unreasonable impact on the privacy of another individual, is not allowed by law or may reveal internal information relating to a commercially sensitive decision making process.

36.  In certain situations, we may not agree to a request to correct information we hold about you, if this occurs we will advise you of this and our reason for not agreeing to the correction request.

37. You may at any time request us to delete all information held by us in relation to you and your organisation and we will take all reasonable steps to action that request. However, there may be technical or other constraints to completely destroying all the information as well as legal and statutory duties and responsibilities imposed on us that might also prevent us from destroying or removing from our records all such information. Due to legal obligations we may also need to retain your information after a transaction or a relationship has ended. However, we will not retain your identifiable personal information longer than is reasonably necessary and permitted under Australian law.

How you may make a Privacy related complaint and how we deal with it

38.  If you have any questions, comments or complaints regarding treatment of your privacy by us, please contact us by using any of the “Contact Us” methods available or email addresses supplied to you. A customer service representative will handle these inquiries in the first instance and if not resolved to your satisfaction will be forwarded to senior management.

39.  For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website. Alternatively, you may refer the matter to the Office of the Australian Information Commissioner (the “OAIC“). The contact details for theOAIC are:

The Office of the Australian Information Commissioner
GPO Box 2999 
Canberra ACT 2601
Australia
Phone: 1300 363 992
Fax: 02 9284 9666
Website: www.oaic.gov.au

Changes to Privacy Policy

40.  We may make changes to this policy without notice. We will make reasonable efforts to inform you of changes however we recommend that you re-visit our website regularly to learn of new privacy practices or changes to our policy.

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When you have a website, it is there for one major purpose (besides giving information), and that purpose is to convert a visitor into a sales lead. Many people out there create fake testimonials, and this can sometimes be obvious to potential clients who will then be put off contacting you due to the obvious insincerity you have shown in using fake testimonials.